Frequently Asked Questions

In the FAQs below you will find the most frequently asked questions and their answers . If your question is not included, you can contact us at any time via chat or by email at info@bashminton.at .

We look forward to hearing from you!
Is there customer support?

Of course – we're happy to help. You can find all contact options here .
What makes Bash stand out?

Bash stands for genuine passion for badminton – by athletes for athletes . We know what matters on the court and offer products that we ourselves use and would recommend – for beginners to professional players . With honest advice, fast delivery times, and select brand quality, we help you take your game to the next level.
You can find more information here .
Which payment methods are accepted?

You can pay with Klarna, Paypal, Amazon Pay, Facebook Pay, Google Pay and Apple Pay, Sofortüberweisung, credit card payment, bank transfer with eps and Shop Pay.
How long does shipping take?

We try to ship all orders within 2-3 business days. Sometimes when orders are very high it may take a little longer. We are known for our fast shipping and we do our best to keep it that way!
How much are the shipping costs?

You can find a detailed breakdown of shipping costs here.
Can I change or cancel my order later?

If you would like to change your order , please contact us via chat, email or phone as soon as possible. However, once the order has been packed or shipped, unfortunately we are unable to make any changes.

You are welcome to cancel your order as long as the package has not yet been packed or shipped. Simply contact us by email at info@bashminton.at and please do not forget to include your order number.
How does the return and refund work?

Details about returns can be found here.
What should I do if an item arrives defective or damaged?

We are sorry that you received damaged goods. Sometimes packages are damaged during transport. Please send us a photo of the damaged items to info@bashminton.at . If you have received a damage report from the shipping service provider, please attach this as well. We will get back to you as soon as possible.
Which countries does Bash currently ship to?

We ship throughout Europe. Currently, we deliver to the following countries:

Austria, Germany, Switzerland, Belgium, Netherlands, France, Poland, Czech Republic, Italy, Luxembourg, Denmark, Finland, Spain (excluding the Canary Islands, Ceuta and Melilla), Bulgaria, Estonia, Greece, Cyprus, Ireland, Portugal (excluding the Azores and Madeira), Sweden, Croatia, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia and Hungary. Please note the special shipping conditions for Switzerland. You can find more information here.
No shipping to my country – what should I do?

Yes, that's possible! Please contact us by email, and we'll gladly send you a customized offer.
How do I find the right racket or shoes?

Visit us in our shop in Dornbirn (Badmintonhalle Vorarlberg, Messehalle 5) for personal advice. If you have any questions about the right products, you can also contact us conveniently via chat or email ( info@bashminton.at ). In addition, we offer useful tips on choosing rackets, shoes and other products in our guide .
Do you offer stringing service?

Yes, we offer a stringing service ! You can use this either directly in our shop in the Dornbirn badminton hall or when you buy a new racket in our online shop. Simply choose your preferred string and tension and we will make sure that your new racket is strung according to your wishes.

We also string badminton rackets in our shop in Dornbirn. Simply contact us by email, phone or using the contact form. We will string your racket professionally within a few days.

Costs (including string): Juniors: 18€ / VBV members: 20€ / Standard price: 25€
Does Bash Badminton Shop have a physical store?

Yes, we also offer personal consultations in our shop in the badminton hall in Dornbirn (Messestraße 5, 6845 Dornbirn). We are always open on Wednesdays from 6 to 8 p.m. and Saturdays from 9 a.m. to 12 noon.

Good to know: If you are coming from Germany, you do not need a vignette – the route to the Dornbirn exit is toll-free.
Your desired item is not in stock or sold out?

Just write to us in the chat or by email to info@bashminton.at - we will be happy to order the item for you from our supplier.
Where are the products manufactured?

Our products are primarily manufactured in Asia , specifically in Japan, China, and Vietnam . Many leading badminton brands have their production facilities there, utilizing state-of-the-art technology, decades of experience, and the highest quality standards.